Here are the answers to our most asked questions. If you don’t see the answer to your question below, please contact us.
Where is my order?
You should have received a confirmation email when you placed your order and another email with a tracking link when your order was shipped. Click on the tracking link and you will be automatically redirected to the tracking information. If it has been more than 3 days since you placed your order and you haven’t received an email from us, check your spam folder to see if the email ended up there. If you can’t find your tracking email, contact us.
I received a damaged order?
We will gladly issue you a replacement item or issue a refund back to your original form of payment within 10 business days from when you received this item for any of the following reasons:
1. You received an incorrect item Your order contains damaged product(s)
2. Your order has a printing mistake
3. Part of your order is missing from the package
4. You have not received your order but it has been marked as delivered.
You can contact us to get a replacement on its way to you ASAP! Please include your original order number and the details on what item(s) you would like us to replace and the size you would prefer.
When will my order ship?
All items are made to order. We do not keep an active inventory. The printing process takes 2 to 3 business days before we ship it to you.
What are the shipping options
US standard domestic shipping takes 5 to 8 business days (2 to 3 business days for us to print by hand, plus 3 to 5 business days to ship).
Where can I find my tracking number?
You should have received an email with a confirmation receipt when you placed your order, and another email with a tracking link when your order was shipped. Simply click on the tracking link in that email and you will be automatically redirected to the tracking information.
If you didn’t receive a tracking confirmation, check your email spam folder. Sometimes our emails get sent to the spam folder accidentally. If it is not there, contact customer support.